MS
Marina S
1 reviews | Active since Mar 2009
29 Jan 2016, 12:36
WAITING FOR DSTV
On Tuesday,26 Jan, my husband took our faulty DSTV decoder to the shop in Ellisras. They confirm that it is the decoder that is faulty, they give us a new decoder, but must do the switch and they need a code for that, that would only took an hour to get. WE ARE STILL WAITING TO GET OUR DECODER BACK !! The people at the shop are trying their best to help, but the DSTV lines or something is not working. PLEASE HELP !!! This is not acceptable service from the DSTV/Multichoice inside the shop....
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Feb 2016, 12:07Hello MarianaS,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we confirm that your complaint was escalated to relevant department for investigation as to why you had to wait one week for your decoder instead of the 1 hour as initially told by them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we confirm that your complaint was escalated to relevant department for investigation as to why you had to wait one week for your decoder instead of the 1 hour as initially told by them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply08 Feb 2016, 12:07
Official
Hello MarianaS,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we confirm that your complaint was escalated to relevant department for investigation as to why you had to wait one week for your decoder instead of the 1 hour as initially told by them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we confirm that your complaint was escalated to relevant department for investigation as to why you had to wait one week for your decoder instead of the 1 hour as initially told by them. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,