ZK
Zandile K

1 reviews | Active since Mar 2021

22 Dec 2021, 08:18

WAITING FOR DECODER AND INSTALLER

Kindly assist, I am still waiting for the delivery of the decoder and still waiting for a call from the installers.

I’ve been calling since the 20th as I saw that no one was calling to schedule the installation and no one knows nothing. I’ve been calling the *** number and everyone keeps saying that they have escalated my query but no feedback

I’ve chatted to: 1. Nondumiso M 2. Itumeleng M- Who gave me escalation *** 3. Didintle M-Left me hanging on the chat never came back to me

I’m frankly getting disappointed with the type of service I’m getting and treatment I get form the consultants. Its sad to have this type of experience especially form a company I used to work for in 2*** Facebook and Hello Peter desk.

Cell:*** SALE REF:CRWURH

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Dec 2021, 08:51
Official
Hi Zandile,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

ZK
Zandile K's update22 Dec 2021, 14:13
Reviewer Update
still waiting for your feedback, was promised a callback from Brian on the chat team but yet still waiting