Waiting for debit order to be set up for 6 weeks!

Item: DStv (MultiChoice)
Rating: 2
Author: JD S

I have been trying to setup a 3rd party debit order since 03/03/2016. I have now forwarded the supporting documents 3 times,yet here I am, 6 weeks later, still waiting for this to be resolved. When I phone the call centre they confirm that all the supporting documents are correct and they do not know why it has been loaded - SERIOUSLY!?

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

15 Apr 2016, 10:36

Hello JDSeaton,

Reference is made to our telephonic discussion.

Your request to update the debit order details has been processed.

Should you require any further assistance, please don't hesitate to contact us.

Thank you for taking your time to contact you.

Should you require any further assistance, please don't hesitate to contact us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply15 Apr 2016, 10:36

Official