Waiting DSTV explora delivery since 4/2/16

I have been waiting from the 4 February 2016 for my DSTV explora. <br> <br> After spending the last 5 days on the phone with DSTv. I still have no feedback. <br> <br> I was told I need to phone on the dot myself to ask where my parcels is, they do not even know of my existence as a customer. <br> <br> The next call to DSTv they tell me I have not made a payment. When the next operator confirmed that my payment was made on the 4 February from my account by debit order. <br> <br> Now someone will phone me back in 24hours. Still nothing. <br> <br> I phone back again today, to again be told I did not make payment, again with further investigation they conform my payment is made. Someone will phone me back. I requested to speak to the supervisor whom is not willing to speak to me and will phone me back. I want my money paid back to me and cancel my order place. <br> <br> Well is am now fed up with empty promises and nothing happening. <br> <br> I am thus starting of the reporting on every place I can find the poor services at DSTV.<br>