1 reviews | Active since Jan 2011
Waiting a month and a half for money reversal
I contacted Multichoice after a mistake where I paid them double the subscription. They promised I will have it back within 7 days..after 10 days I call and they tell me Finance section has revoked the reversal. when asked why they say I did not submit a bankstatement. After explaining that I need the money for another payment and that the consultant did not ask me for a statement but merely confirmed my bank details they said they will escalate the matter and I will have my money within 2 days. i called again after 2 days and they said the money has been transferred. Only to find out that it was a cheque and I have to now wait 14 days for it to be cleared. Tomorrow they are going to want the new subscription money but i still have not received last months money I overpaid them. multichoice your service is pathetic given the exorbitant subscription fees we have to pay for old movies being played over and over again.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and the refund deposited into your bank account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one our consultants and the refund deposited into your bank account.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert