Waiting 4 week still no delivery

I ordered a dstv explora decoder around 4 weeks ago via a telephone call to multicoice. After about 30 min on the phone with the sales person they confirmed that everything has been processed and my order is complete. Last week 25 November I received a call from multicoice asking me how the new decoder is working and if I am happy with it. I told the person that I have not yet received the decoder. He said he will escalate it with them (no idea who them is) and they will call me with in 48 hours. Another week later today 3 December 2015 I phone ***22 and spoke to a someone explaining my situation. He told me there is absolutely nothing he can do but only to escalate it with `Them` again and that someone will phone me back in 48hours. He also said that he could see on the system everything was approved but since that something went wrong but cant see what? <br> <br>