Waisted my whole airtime!

Been speaking with some ~ilr in messenger App regarding my subscription..after that then Bam! My decoder stops working! For no reason at all. Plus the guy vanishes from responding to my msgs..I decided to phone the call center with my cellphone since we don’t have landlines. What a waist of my hard earned money! After over 30 mins & being put on hold for some of those minutes. I Didn’t get any justice for the airtime I lost wanting help

Thanks a lot dstv(for absolutely Nothing) You guys are the worst when it comes to customer service!