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Sibongile M

1 reviews | Active since Mar 2023

13 Sept 2024, 15:45

VVERY BAD CUSTOMER SERVICE

I have been a customer for more than 2 decades. Not even a single month have i missed my monthly premius.On 6/9/2024 i spoke to Bathandwa who efficiently and seamlessy assisted me to upgrade. Sadly i only noticed on 10/9/2024 that from the primary decoder i couldn't access apps(,Netflex,Showmax etc. I personnaly took it to Heidelberg multi choice where i recieved assistance and it was reset. Only to discover when i arrive at hone that now the secondary decoder had no signal. I spoke to Khanyisile Khumalo around 15:00. Who analyzed my qeury and stated that the problem of signal was from their side(multi choice) She assured me that she is escalating the matter it may take hours. On Thursday's 12 /9/2024 realizing i still had n9 signal i took both primary and secondary decoder to Heidelberg branch multi choice for as*****t. Reception was good and i was asuured that matter has been re escalated for both deciders to communicate. Attitude of the agency was professional. Unfortunately i never took her details to commend her service. She estimated at most it can take 8 hours. This morning around 08:00 while at work i called to check progress. i spoke to Nomvelo Madlala. Who confidently told me according to her as per data the problem was resolved. Arriving at home to my dismay day 3 still no signal on Secondary decoder. Despite all reassureanse from all parties assigned by Multi choice i engaged with. I called again today13 /9/2024 spoke to Vuyo Majozi. According to him on system the matter was never escalated. He instead advice's me to contact agencies who should come to asses the matter as according to him . Multi choice cant fix the problem on the side . Multi choice get your house in order. Train your staff properly and improve on your communication and data capturing to avoid contradicting yourselve. I pay Multi choice and i don't have time,pertol and airtime if you care to know.Very uphalling

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Sept 2024, 15:52
Official
Hi  Sibongile, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team
SM
Sibongile M's update13 Sept 2024, 16:34
Reviewer Update
From Wednesday that has been your chorus .Hence i took this route to get your attention
SM
Sibongile M's update13 Sept 2024, 20:32
Reviewer Update
Very useless to say the least. Since Wednesday' i was told that matter is escalated. You take people for granted and never fail at all cost to debt and cut the services if payments are not honouted. I will cer*****y not beg for Dstvmultichoice to assist me. Im entitled to service that is worthy premium. Worse i payore than R1000. You as Dstv will arrange a technician to come and diagnose three deciders. Failing which you leave me with no choice terminate your contract. My sanity isore important than the sub standard and conflicting feedback/reports i have been receiving since Wednesday's. Very pathetic
SM
Sibongile M's update14 Sept 2024, 20:29
Reviewer Update
Dstv Multichoice finally resolved my plight. Thank so much to the lady i spoke to very professional,engaging ,knowledgeable. I wish i was assisted by her from day 1. Both deciders now properly working. To top it all big ups to Ms Kid Swart. Just spoke to her to reset my Showmax account. Your level of patience is force to be reckoned. Keep up the excellent work. You two ladies that attended me today salvaged the reputation of Dstv Multichoice. You are well conersant with your job .