1 reviews | Active since Mar 2012
Vrot service
I couldn't even start this complaint without having to give you a rating. How about zero. I'm a new DSTV customer - and believe me it's the biggest mistake I've ever made. 1st I had to phone more than 15 people to come and install the sat dish - between having to phone these idiot installers I had to phone the head office in Century City CPT to get their contact details,then phone them to come and install it - low and behold after the 16th try I got someone to come and install it. The nightmare doesn't end there - I'm on the premium package ,but more than 10 of the channels do not work it keeps on giving me a faulty installation error. I contacted the multi choice agent in Paarl - all I got was a shrug and a "we can't help you, contact the installer" the attitude of the person who assisted was so disgusting - I doubt they've ever heard of customer service. It seems like they're doing you a favor - they're not helping to promote the brand at all.
I contacted the installer - and he wants to charge a call out fee. Why do I have to pay for his inability to do his job? This whole ordeal has caused me nothing ,but stress and frustration. To top it all off the programmes you do get to watch especially the movies , the same ones get shown every day. It's enough to make me want to pull out my hair and smash the tv.
Why do I have to put up with this sh*t? It drives me up the walls - for once I would like to get the service that I pay for.
Dear Abigail,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Abigail,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Abigail,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The installation service has a warranty of three months. Should you experience any technical problems within the first three months the installer should not charge you a call out fee. It is recommended to contact the same installer who did initial installation to come assist.
MultiChoice recommends the use of a MultiChoice accredited installer. Should the installer be unable to assist, we do need the installer’s details to escalate to our installation department who will then assess the matter.
If three month period has passed after the first initial installation was done our installers will charge a call out fee which varies depending on the installer's location. Please visit our website for a list of accredited installers in your area.
Signal can also be affected by the local weather at the place from where the signal is broadcast. We recommend that your installation be checked every few years as weather exposure and other factors can influence the quality of your installation and therefore impact your viewing.
For other technical related queries please also contact us on *** and our consultants will assist you efficiently.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Abigail,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
The installation service has a warranty of three months. Should you experience any technical problems within the first three months the installer should not charge you a call out fee. It is recommended to contact the same installer who did initial installation to come assist.
MultiChoice recommends the use of a MultiChoice accredited installer. Should the installer be unable to assist, we do need the installer’s details to escalate to our installation department who will then assess the matter.
If three month period has passed after the first initial installation was done our installers will charge a call out fee which varies depending on the installer's location. Please visit our website for a list of accredited installers in your area.
Signal can also be affected by the local weather at the place from where the signal is broadcast. We recommend that your installation be checked every few years as weather exposure and other factors can influence the quality of your installation and therefore impact your viewing.
For other technical related queries please also contact us on *** and our consultants will assist you efficiently.
Please use the following link to find an accredited installer in your area https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,