dC
david C

1 reviews | Active since Nov 2012

11 Mar 2016, 12:10

Vikings s4 , wrong episodes,

Vikings Season 4, Channel 102. Complete mess up on Express from the USA and the usual airing on Thursdays at 20h00, and on the catchup function.<br> <br> This problem was first reported on the 05 March 2016. Reference MultiChoice Reply [#***].<br> <br> To date this has not been resolved. <br> <br> Poor service. poor programming, and highest order of incompetence.<br> <br> 1. the episodes are incorrectly marked on Express, regular and on catchup.<br> <br> 2. They played the incorrect Episode for Vikings season 4. They played episode 2 instead of Episode 1. On express from the usa and on the regular airing and on catchup.<br> <br> 3. They then played episode 1 second.<br> <br> 4. On Sat 05 they played episode 2 again instead of episode 3, marked as episode 1.<br> <br> 5. On Thursday they played episode 2 again instead of episode 3, marked as episode1.<br> <br> 6. Catchup says episode 3 but it is still Episode 2, marked as episode1.<br> <br> I phoned and logged a call on Saturday Morning at 09h05. The call centre person was unable to assist.<br> I phone d again saturday afternoon.<br> <br> I sent a email via the site on Saturday as well. the only replies i got was they will forward it to programming.<br> <br> I have received no resolution as yet.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2016, 10:25
Official
Hello djcoetzee,

We apologise for the delayed response and the inconvenience caused.

M-Net apologise for not screening the first episode of Vikings Season 4 via Express from the US on Sat 20 Feb. Despite not screening the first episode M-Net made available the correct one. The right running order was followed from that week which meant that the episode which played on 20 had to be shown again as it was episode 3 and episode 4 had to be shown.

Please note that Vikings does not air on a Tuesday. Episode 3 express was on Friday, the 4th episode had to premier on Thursday - March 10. Below are its broadcast days and times:

o Friday @ 03:00 - express.
o Thursday @ 20:00 - premier.
o Friday @ 00:00 - 1st repeat.
o Sunday @ 04:00 - 2nd repeat.

Thank you for taking your time to contact us. We look forward to serving more efficiently.

Should you require any further assistance, please don't hesitate to contact us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah







Best regards,