HP
Henri P
1 reviews | Active since Aug 2011
22 Dec 2015, 12:16
Viewing keeps on disconcecting after payment
On The 1st of November I paid my account. My Dstv keeps on getting disconnected every 5 days. I've sent my POP to Multichoice over 20 times. The costumer service team,tried to help me a number of times, even loaded my POP on the system and again this morning my viewing is disconnected. I've also mailed the accounts and unallocated payments. The Billing department is useless. I'm starting to get real fed up and starting to consider to streamline my tv over the internet. Whats the use of paying and getting disconnected every 5 days. After every disconnection i must sit on the phone,and its just costing me money
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Replies (1)0
Replies (1)DStv (MultiChoice)'s replyOfficial
28 Dec 2015, 12:35Hello henripr,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply28 Dec 2015, 12:35
Official
Hello henripr,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
