1 reviews | Active since Jan 2017
Viewing Inconvenience
I made payment on my DSTV account at the end of August for my compact services.
I then requested an upgrade to Premium around 1st or 2nd week of September for just up to my next payment date which is 28 September. I was advised that i would have to make an additional payment for the premium services and would have to call in again on 27th to request my downgrade. Now this morning 24 September all my services have been suspended. When I call the DSTV call centre i'm told that its because I have not the additional prorata payment for premium services. It's a total inconvinience because my payment date in only in 5 days time.
Really disappointed with Multi choice.
Multichoice Customer Number: ********** 6
Dear Phila
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Phila
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Phila Vilakati
please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your payment concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Phila Vilakati
please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your payment concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,