VERY...VERY...VERY...FRUSTRATED AND DISAPPOINTED CUSTOMER!

I don't know if words can express how I feel right now. On the 15th of February I made a Capitec Bank App transfer to pay my DSTV and it was my second time of paying this way. First time was in December 2017, after seeing an adverti*****t on one of the channels and it showed us how easy it is to pay via the app. All was in order (or we thought it was) as we did not receive any complaints from multi choice. Now, a few days afer making payment on the date stipulated above, I received an sms stating my account is in areas, I made numerous calls to your call center but my problem was not solved and I was told to make payment of the outstanding balance, which was R147 after sending my bank statement to ********** proving that I made payment on the 15th of February, I received payment confirmation the next day confirming that payment was received, I now have to pay R47 for re-connection and again today I received an sms that its now R94. What I need to understand is why was viewing disconnected when my agreed payment date is for the 17th of each month (but I still paid two days early). According to your consultants, paying via the Capitec app delays payment from reflecting on your side...my question then becomes, why do you promote it by advertising it during your programs and why interrupt my viewing when in my own understanding I did nothing wrong. My payment was on time. It is onus to Multichoice to make us (customers) aware of any shortcomings with using various payment methods before hand not the way you are doing it with my account. I am so frustrated an unhappy with the way you are handling my query. Maybe, I had to be a Premium Bouquet only then maybe my query would have been dealt with differently.