1 reviews | Active since Jan 2020
VERY.....VERY.....poor service.......i tell you
Ek is gatvol with DSTV, i took price lock for R499.00 per for 24 months, and monthly i pay R554.00 including insurance, i have being debited different amounts and when i call to inquire about this, no one has an answer for me, i have being told that price lock people will get back to me, but they never did, last year august, i was debit , R818.70 even today one has ever called to explain this to me, today i got a message again that my account will be debited with R690.03, which i don't know is for what..........and they still can't explain it................, pls they must cancel my contract and come and remove that thing out of my house..........assemblief. i tried communicating with them via twitter and they can say is "DM us and will gladly assist", but they don't, i even send them screen print of the debit orders to explain the differences, but no action from them, pls not that I am going cancel the debit order with my bank.
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
"We have extensively looked into the account to rectify the billing, and can confirm currently the account is up-to-date. A once off amount of R818.70, was debited on the 30.08.2019 as a result of our system upgrade. However, you can agree this error was fixed when we debited the amount of R401.55 on the 30.09.2019, less than your normal subscription. The once off amount included a hardware charge of R100.00, for the decoder which is usually the last installment on your Price Lock contract. However, this amount was billed early to ensure there are no additional charges at the end of the contract. "
About the above message, why was i not informed about this earlier hardware charge, and you guys decide to change the terms of the contract without informing me?? because if was suppose to be at the end of my contract with you guys, as you have said........
" In January 2020, your debit order will be different due to a Box Office movie rental of R35.00, rented on the 09.01.2020."
Yes i did rent a movie for R35.00, and as i did explained to one of you call centre ladies, I believe you will agree with me that R554.00 + R35.00 is not equal to R690.03 right........ unless i rented the movie for R136.03?????? So why was i charged R100.03 extra????
Regards
Dorothy Molotwane
"We have extensively looked into the account to rectify the billing, and can confirm currently the account is up-to-date. A once off amount of R818.70, was debited on the 30.08.2019 as a result of our system upgrade. However, you can agree this error was fixed when we debited the amount of R401.55 on the 30.09.2019, less than your normal subscription. The once off amount included a hardware charge of R100.00, for the decoder which is usually the last installment on your Price Lock contract. However, this amount was billed early to ensure there are no additional charges at the end of the contract. "
About the above message, why was i not informed about this earlier hardware charge, and you guys decide to change the terms of the contract without informing me?? because if was suppose to be at the end of my contract with you guys, as you have said........
" In January 2020, your debit order will be different due to a Box Office movie rental of R35.00, rented on the 09.01.2020."
Yes i did rent a movie for R35.00, and as i did explained to one of you call centre ladies, I believe you will agree with me that R554.00 + R35.00 is not equal to R690.03 right........ unless i rented the movie for R136.03?????? So why was i charged R100.03 extra????
Regards
Dorothy Molotwane