Very very very Poor Poor Poor service

My dstv subscription were disconnected from the 30th August and it is still offline. After numerous phone calls and emails and R650 wasted airtime they told today me that there is a problem in there billing and accounts department. The debit order went through on the 25th august. I am on the child account of a family member that is a media 24 employee. I demand feedback and i am not paying this month for a service that i did not use. I also want to claim my airtime back for their useless phonelines .Multichoice customer service are shockingly poor. I am sending them a lawyers letter. My smartcard number is ***9. i want my account activated on their system in the next 24 hours