Very very very bad customer service

I paid my DStv account (R934) on 25 Feb 2022. However, on 01 March 2022, DStv debited my account (R934) again. That was my last money to sustain me for the rest of month. When I contacted them, they never apologized nor give me plan B on how I can be refunded. They only told me that they will refund me in 7 to 14 days. Unfortunately, I cannot stay that long without food. I also cannot dispute the debit order on the Capitec App. So, now I have to take time off work for their mistake to go to the bank to dispute that debit order. Everyone knows the queues at Capitec. I'm so disappointed. Very very very bad service.

They are too quick to terminate your viewing when you haven't paid your monthly subscription, but when they debit your account twice, it's a different story.