VERY VERY UPSET CUSTOMER

At the end of August my account was debited twice. Upon seeing this I phoned DSTV ( on the 30th of August 2019) and spoke to Noluthando where she informed me that there was a system error with price lock as it showed that I had a payment arrangement thus the double payment, but that they could also see that I have never skipped a month as the payment went of by debit order. I was then informed that I will be refunded the very next day. On Saturday (31st of August 2019) I saw that no refund was processed so I phoned again and spoke to a lady called Anele who informed me that a case was never logged and that she will log it for me and cave me the case number she also informed me that someone from finance will be in contact with me that say day to process the refund ( finance does not work on weekends). As guessed no one phoned me. On Monday (2nd of September 2019) I phoned again and spoke to a gentlemen who stated that he will personally make sure that this issue gets resolved as when they moved over to a new system my profile was integrated wrongly thus this was why my account was debited twice, but that he has escalated it again and it he has also given it to his team leader. He informed me that within two day's the finance department would have loaded the journal for a refund and that he will then be able to process the refund for me so then by that Friday ( 13th of September 2019) I would have my money back in my bank account. He also stated that he will personally phone me by Wednesday ( 11th of September 2019) to give me feedback, once again no surprize as no once phoned me. On thursday ( 12 September 2019 ) I phoned and spoke to yet another person and I had to explain my whole ordeal again where I was informed that he will send an email and that all that he can do is escalate the matter again and that it takes 7-14 days from first escalation for it to be resolved. I then asked him so it will then be resolved by the 13th of September ( as this would then be the 14th day) and he stated yes then the money will be in my bank account. To no surprise no funds were transferred to my account on the 13th of September. To my frustration I phoned again and spoke to a team leader Siso who was very surprised as to why this was taking so long and to see that I am a Premium subscriber and that I have never missed a payment. He assured me that he will look into this matter and get it resolved for me. On Saturday I once again phoned DSTV and spoke to a lady called Akona who said that she will make sure that her team leader ( Ludwe) sends me an email with feedback, yet again no email. No I was ready to cancel as this was really ridiculous. I phoned on Sunday and spoke to Kamogelo, who stated that the finance department does not work on weekends, but that he will escalated it for me again give me a case number again and personally call me on Monday the 16th of September to give me feedback. Yet he has not phoned me. Then on Monday when I phoned I was informed that a call was suppose to be logged with IT and that they need to re-load my profile as i have been loaded as a yearly payer and not a monthly payer and that a call needs to be logged with Price lock so that they can process my refund for the call center to refund the money back into my account. Yet I am still waiting for IT and the Price lock centre to call me or give any feedback. It is almost the end of the month again and I am scared that my count is going to be debited twice again. MULTICHOICE AND DSTV why must I be penalized for your system error and why must it take so long for anyone to respond or to resolve a problem and why are you staff not properly trained?????