Very very unhappy

Unacceptable I got my price lock decoder on Monday and it's faulty and now no one wants to replace it you guys are exciting me to wait for weeks because you want to frist collect the decoder and then test it and then send a new one that's unacceptable it should of been a drop and collection because then that means I should be with out tv for 4 weeks of this is the case please cancel my dstv price lock and take your decoder and stuff back because then I'll just get Netflix this is unacceptable short this out