VERY VERY SLOOOOOW Webbased DSTV performance - dump DSTV

My brother-in-law and my sister asked me to come and have a look at the multiple problems and long delays that they have when they want to watch "now.dstv.com/livetv" in their bedroom at night since they only have a TV with decoder in their lounge. They used to watch it with no problems some months ago, but now all of a sudden, it seems that the web-based application from Multichoice (DSTV) have changed and it takes forever (sometimes more than 15 minutes) to respond. I visited them and saw what they mean - tried 6 different browsers on their PC and all had the same problem - I even bypassed their Anti-Virus/Malware SW and tried more than one VPN to try to establish what the problem was, but none improved the incredible slow response from the DSTV Web Servers that Multichoice use. The only thing that I could surmise was that DSTV has changed their Web App a while ago to take some bizarre statistics as well as checks and balances to prevent them from having their TV on a specific channel and then trying to log in on their PC in the bedroom at the same time - some crazy stupid programming problem that they have embedded that causes incredible long delays. I have programmed on 6 different platforms (including Web) in different languages, in my worklife and have never seen such bad performance. I even tried on my own Notebook (AMD Ryzen 9, 64 GB RAM, with my own 5G WiFi at the house and still the same delays were noticed. I am just glad that I have cancelled my DSTV subscription some years ago and if I want to watch some rugby, I go and sit at a Spur and it only cost me a meal and some refreshments - no more frustrations. I can only think that DSTV will lose even more subscribers like NETFLIX due to their incredible bad customer support. 'Nuff said.