Very very poor service - change in banking details

So after my Hellopeter review on the 27th of August, the saga is STILL going on - below exactly what review was the first time and now I will give you the details of what happened up until now....

Maseroke promised she will phone Monday 31/7 to check if debitorder is off - she never phoned. In the meantime I got an sms saying the debitorder was returned - I paid the amount on the 31st of August - still not knowing what the problem was. *31/8 - I explain per e-mail again the issue and ask that 2 questions are answered in writing - nr 1. - why is the debitorder not going off - what is the problem? nr. 2 - why is the amounts different each month? *31/8 John Madzima replies - just with a sentence to say it will now be correct for 25 September - this is the same I've been hearing from June when I started this, trying to change the banking details, thus again not answering the 2 questions I have. *1/9 - Again I mail and ask for an answer for those 2 question, I even bullet point them. *1/9 - now again a new ref nr - ***9, a mail form Lechesa Mokoena - saying and I quote: "Please kindly the amount of R859 was prorata amount for the viewing period of 2020-08-03 to 2020-08-24 due to reconnection on 03 August 2020."

Once again I ask that someone who can actually give me the answers contact me: Question 1: What is the problem that the debitorder is not going off - there is money in the account, I need to know why, or the same may happen in September once again and if so, I will be cancelling DSTV. Question 2: Why is the 3 amounts I paid in separately is different? - July - R919, 4 August - R969, 31 August - R859.72? If you disconnected and reconnected or charge interest or anything like this it MUST be credited - this is YOUR mistake from the start - please credit this and get back to me with real answers this time on both my questions.

This is the worst service ever. I'm just trying to change banking details. From the 5th of June 2020, however, each time I'm told via e-mail as well as telephonically that it's done and then every month the debitorder is not going through and I am just trying to understand why it's not going through? *5/6/20 - I email the debitorder form with bankstatement to change the account it should be debited. REF NR ***5 *5/6/202 Kwanele Ngobese ask the bankstatement - I have already send it, together with the form.... *09/6/20 I e-mail to ask if it's been done *12/6/20 I e-mail again to ask if it's been done *12/6/20 Venecia Maditsi ask for a copy of the ID - I immediatly send it. *16/6/20 I get a confirmation that the banking details is updated - no person's name is on this e-mail *25/6/20 - debit order does not go off *25/6/20 - I phone DSTV and speak to Jasmine, she confirmed the debitorder tried to go off, but could not, she reads back the bank account nr - it's been entered incorrectly - why do we have to send the bankstatement if it's not checked and entered correctly? *26/6/20 - I EFT an amount of R919 as this is the amount they gave me. *26/6/20 - I email the debitorder form, bankstatement and ID once again and ask for it to be corrected *26/6/20 - Happyness Shabalala confirms all is correct now. *31/7/20 - After Happyness confirmation we waited until the end of the month, but no debitorder goes off. *31/7/20 - Once again I send the debitorder form, bankstatement and ID. *31/7/20 - I also send an e-mail asking why this did not go through? *1/8/20 - Rebaone Setae replies to say again the debitorder was reversed - I ask why and that it must be corrected. *3/8/20 - I EFT an amount of R969 - because all of a sudden this is now the amount that is outstanding? NOW THE REF NR CHANGE TO - ***9 *4/8/20 - Precious Mvubu confirms that the banking details is correct and will go off on the 25th of August *4/8/20 - I ask to confirm what bank account nr is on the system - het confirms the correct one. Lerato Kwanaite confirms the correct nr. *25/8/20 - debitorder die NOT go off. *26/8/20 - I send an e-mail once again - asking what the problem is. *26/8/20 - Maseroke Kganyago phones me and tries to assist me by recapturing everything, making sure the bank nr is compliant and all is correct. *26/8/20 - The afternoon a sms comes through that the debitorder did NOT go through and that an amount of R859 must be paid. *26/8/20 I send a mail to say that again the same issue happens and that Maseroke must phone me back, as it does not help to talk to another random person. *27/8/20 - I send a e-mail again asking them to respond to my e-mail and phone. No feedback. I want to know why this debitorder does not go through. I also want to know why there's a difference in the amounts - please do NOT tell me it's for late payments as this is not possible - it's NOT my mistake that you typed the account nr incorrectly the first time. It's also NOT my mistake that you cannot sort out this debitorder? My hope is that someone will be able to contact me urgently to sort this out, someone who can actually give me answers to all my questions.