Very Very Poor Service

I have subscribed to DSTV Premium special that has been introduced for the Rugby World Cup for R750 including all excessfess. I was requested to pay an extra amount, only to realize that my dstv was upgraded to the normal Premium for R904, i stated contacting dstv every day 2 days because dstv added an amount of R154 on my account as if i owe dstv whereas dstv owes me that R154 which must be credited onto my account.

Everytime when i xall I'm being told that the matter has been escalated to Finance, doest it take Finance a year to remove the R154 they claim i owe dstv and credit that money to my account as i have pain them more money?

Below is the chats with one of the dstv staff confirming that DSTV owes me money, and that the special is exactly as it is.

I would really appreciate if this matter is resolved as soon as possible as i am tired, frustrated and wasted a lot of money calling dstv which they are nit even going to compensate me for wasting my money on an issue that is their fault.

---------- Forwarded message --------- From: noreply <***> Date: Mon, 30 Sep 2019, 09:20 Subject: Your chat transcript for ticket #*** To: khodanitm <***>

khodanitm

Morning. i logged a call a week ago with regards to my account being credited as i paid more that i should have paid, but i see my account is not yet credited 08:24 AM, 30th Sep Palesa Hi there 08:24 AM, 30th Sep Palesa Please provide me with your ID number, physical address and cell number to have a look into your account. 08:24 AM, 30th Sep khodanitm

*** 08:26 AM, 30th Sep khodanitm

128 Silver pines estates, *** 08:26 AM, 30th Sep Palesa Thanks for the details. One moment please. 08:27 AM, 30th Sep Palesa How much was the credit supposed to be? 08:28 AM, 30th Sep Palesa Are you still there? 08:31 AM, 30th Sep khodanitm

Yes... I am still confirming 08:31 AM, 30th Sep Palesa Okay. 08:35 AM, 30th Sep khodanitm

I was suppose to pay R750. I 1st paid R614 for compact plus after downgrading from premium, then i got an offer to reconnect to Premium for R750 instead of R904, then i was requested to pay an extra R270.67 08:36 AM, 30th Sep khodanitm

That makes it a total of R845, not R750, which means my account is supposed to be credited by R95, but i see i am still suppose to pay R845 not R750 and the special states that it is R750 including all other subscriptions. 08:39 AM, 30th Sep Palesa Yes, R 845.00 is the amount you are required to pay today. 08:40 AM, 30th Sep khodanitm

but it is suppose to be R750, not R845 as the offer specify that it is R750 for premium not R904 08:42 AM, 30th Sep khodanitm

https://mybroadband.co.za/news/broadcasting/318341-dstv-premium-come-back-price-cut-promotion.html 08:44 AM, 30th Sep khodanitm

This is the link to the promo 08:44 AM, 30th Sep Palesa Yes, its R750.00 plus R95.00 for PVR = R845.00. 08:46 AM, 30th Sep khodanitm

But that special says it's R750 the promo says it includes the DSTV Premium and Access fee for PVR 08:48 AM, 30th Sep khodanitm

Because the R904 includes the R95 for PVR 08:49 AM, 30th Sep Palesa The R750.00 is for your subscription. 08:52 AM, 30th Sep khodanitm

but then DSTV is doing false advertising as the promo says its R750 for DSTV Premium and access fees 08:53 AM, 30th Sep Palesa We will verify on our side, but the R750.00 is for your subscription. 08:56 AM, 30th Sep khodanitm

https://mybroadband.co.za/news/broadcasting/318341-dstv-premium-come-back-price-cut-promotion.html 08:57 AM, 30th Sep Palesa Apologies for that. 09:00 AM, 30th Sep Palesa Just double checked on my side. 09:00 AM, 30th Sep Palesa The offer is inclusive of Access fee. 09:00 AM, 30th Sep Palesa I will have your account escalated for the reversal of R95.00 to be done. 09:00 AM, 30th Sep Palesa For now, just pay R750.00 as per the offer. 09:00 AM, 30th Sep Palesa Apologies once again for the frustrating experience. 09:01 AM, 30th Sep Palesa Are you still there? 09:04 AM, 30th Sep khodanitm

When is this gonna be done because i requested this a while ago 09:04 AM, 30th Sep khodanitm

and i have not been receiving feedback 09:04 AM, 30th Sep Palesa Turn around time is 24-48 hours. 09:06 AM, 30th Sep khodanitm

But i do not think you guys have that turn around time anymore as this request was done in the beginning of the months and today my payment is due 09:08 AM, 30th Sep Palesa Apologies for the frustrating experience. Please make the payment of R750.00 we will do the reversals. 09:09 AM, 30th Sep khodanitm

Please email this conversation to *** for me to have proof of this 09:10 AM, 30th Sep Palesa Chat conversation cannot be email, however you will always be able to retrive it from the chat history when you scroll up. It will not go away. 09:14 AM, 30th Sep Palesa retrieve* 09:14 AM, 30th Sep Palesa Still there? 09:17 AM, 30th Sep Palesa Thank you for contacting DStv Live Chat. If that's all for today, have a great day further. Goodbye. 09:20 AM, 30th Sep View conversation in Freshchat