1 reviews | Active since Aug 2015
VERY VERY BAD SERVICE FROM MULTICHOICE CALL CENTRE
I have been contacting Multichoice since February 2015 regarding an upgrade on my account which I never requested. Months after months I called without being assisted , promises of call backs and escalations never happened until 15th July 2015 when I spoke to a \ team leader 'by the name of Thabang who assisted me and updated my profile regarding the compact package and even promised that I would be refunded. I enjoyed the service until the disconnection started on Saturday the 08th of August when the E-16 error message appeared on the decoder. I called and was assisted swiftly and the consultant even apologised for the inconvenience caused.<br> Today the same happened AGAIN !!! however when I called to activate the service I was told a different story by Thokoza and the whole issue of the premium package started AGAIN!!! I have called several times and spoke to agents claiming to be supervisors and not updating the system is not on that is total incompetence and blatant LIES !!!!! . I need someone with authority in management to give me an urgent call as this matter is getting way out of CONTROL !!!!<br> <br> IRATE MEMBER!!!!"
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully reconnected. The billing on your account explained and adjusted accordingly.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully reconnected. The billing on your account explained and adjusted accordingly.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert