VERY VERY BAD SERVICE - DUMPING EXPLORAS AND GOODBYE YOUR PROBLEM NOW. MANIPULATING THE SYSTEM

<p>I bought a EXPLORA DSTV decoder because of the adverti*****t I saw on the tv. I am a PVR customer for about 4 - 5 years and are always ahead with my monthly payments. The PVR started to give problems and I took it to a service centre in Bloemfontein to check wether there is a problem with the decoder. There the answer I got is that they do not know what the problem is and they could not fix it. So I went home , plugged it in and still the same. A few days later it was fine for one day and then again it was the same. You can watch all channels but you could not do scheduled recordings , no catchup and no tv guide.</p> <p> </p> <p>So I bought an Explora and installed it on 16/08/2016. It worked fine. I bought the full package . R949 per month. Today , 19/08/2016 the explora does not switch on so I phoned DSTV in Bloemfontein. The consultent tried to help and told me lots of things to do to no avail. I am sure I talked to her for almost 30 minutes on the cell phone and asked her to call me back because airtime is expensive. She said she cannot call back. She told me I must take the explora to a service centre and that is when I told her that the service is bad. I stay 200 km from a service centre and If I call the installer it means that I will have to pay them again. I told her cancel the contract as it was only 3 days old and still within 7 days. She told me to hold on and I waited for a long time again. Eventually I put the phone down and called another branch. There the consultant I talked to was helpfull after I told her how I feel about this whole thing. I told her to cancel the contract and I want my initial installation fees back. Now there no tv at all , the PVR DISH IS ALSO TAKEN OFF BY THE INSTALLER.</p> <p> </p> <p>This is not customer service at all. I am sure that DSTV is MANIPULATING signals so that the PVR system start to give problems and basicly force you to upgrade. I need some help here please.</p>