very upset customer

i have had the worst experience ever with DSTV Mulitchoice. They are so ***********. I re-singed up with DSTV last month and we did everything telephonically , the sales person told me to make a manual payment of R95 for pro-rata which i did and i arranged a debit order which all was well and everything was good to go(or so i thought). The 25th June then came for the dabit order to go off but DSTV didnt debit me so they then disconnected my services. i then called in and explained what happen and to shut me up, they reconnected me and said everything is fine and my debit order will off off 25th July, so now July 25th comes and YES DSTV doesnt debit my account yet AGAIN. i now have to pay R955 to re connect my services. all this was not my problem or my fault but now i have to sit with this issue and to mention i made a manual payment last month of R475 at PEP Stores but that amount doesn't reflect at DSTV, is this my problem? my fault? when i called in i waited 18mins to speak a the line manager, Bongile and he told me the same thing all 4 other agents said, i have to pay the full amount to be re connected, again all this **** was not my fault but now i has to sit with no DSTV and an amount of R985 to pay. this is absolutely unacceptable. DSTV cannot do a simple thing like take off a debit order, so i dont know where is good customer care in that . DSTV is gone right down and i will inform everyone i know about this useless service and DSTV will not hear the end of this