Very upset

DSTV... We are debit Order customers, our debit order did not go off on the date as scheduled. 4 days later I withdrew the money and paid at Pick n pay. The system there gave me a R34 less amount to pay and I paid it. Yesterday my connection was cut. I have been calling since Yesterday to get this sorted and they give me different stories every time. after explaining to them they say they can see it is not our fault but theirs and that they will escalate the matter. guess what I still have not heard from them even though I was promised a call back from the team leader. I do feel that we pay a lot of money and the service we get is pathetic. DSTV I would like my money I paid for November paid back to me as we are not getting service for it.