1 reviews | Active since Sept 2012

28 Mar 2017, 16:02

Very Unsatisfactory Customer Relations

<p>I have been a DSTV premium customer for many years. Just bear that in mind. Today received an SMS saying that my services have been cut off. I made a payment on the 4th of March to cover me till the end of march. It’s the 28th today and the month is not even over and already my services are cut off. This really ****es me off as I get paid on the last day of the month and I have communicated that with DSTV a several times and clearly you they can see on my payment routine that I pay at the end or the beginning of each month. I now have to occur costs like reconnection fees simply because of a greedy company that does not think for their loyal customers.</p> <p>I am not saying I am special or anything but the month is not even over at least take the means to call your customers as they are the ones who build your business and treat them with the respect and professionalism they deserve.</p> <p>Kind Regards,</p> <p>Disgusted Customer</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Mar 2017, 16:35
Official

Dear Mohlalefi

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Mar 2017, 11:59
Official

Good day Mohlalefi

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

Our records indicate that you have received assistance from our consultants and that the billing on your account explained and advised that the amount paid was insufficient to cover your subscription for the month of March.

You agreed that we should move your payment date to the second of every month to ensure that your service remain active.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,