Very Unprofessional staff they just listen to your call and promise to escalate nothing.

😠😞Angry & Disapointed I have a complaint of keep on waisting my airtime trying to solve overcharged by you. I went to dstv offices when I get to the office they will tell me that I have to use my own airtime to call. I've been cancelling this other decoder that I am not using number S***X8.I don't understand what make all this agent I spoke to not to cancel. I started taking names down for the agents only late actually I spoke to more than six agents the only names I recall was Sizwe on the 7th of Dec 10h45 he told me that I am not owing and he can see that I've been overcharged because I cancel that other decoder around March. 2. Ms Nxumalo 07 Dec 2021 our conversation was 11:‪40 - 11‬:42. kindly solve my problem I am only using one decoder I even cancel the insurance of the decoder I just mention because I think its the one that makes confusion. Today I spoke to Nolwazi at 11:56 whom is the first agent who told me that I have to Recieve ref number if I had a complain,i am wondering why all this agents I was speaking to never gave me ref to speed up the process.Hoping I will get an positive feed back of why am I paying this R699 of which I only have only 1 decoder. I am so disappointed with Multi Choice.