Very unprofessional company

I wrote a review am about my bad experience on the Dstv router, I was called and told that they will get back to me within 24 to 48 hours and am still waiting, I got no help no reference, they just took my money and made me over spend by calling them. They are the one’s failing on their contract yet when I want to counsel I must pay for the it so according to them they took my money and still want me to pay. Multi choice is a *******. I still would write and not stop writing bad reviews until I get help because DSTV is taking costumers to be money machines