Very unprofessional

Good day, when I called the call centre at 8.25am and spoke to a gentleman, he was very unhelpful, he would not even tell me his name or spell it. He kept saying the system is slow and when I gave my ID no, I had to repeat it twice and my initials and surname twice as well, this is very unprofessional as I'm on my cell and it wastes airtime. Even my dstv app shows no balance owing, it's a disgrace and a waste of time. I even went through whatsapp and it gave me zero balance. DSTV must become more user friendly on their websites as we have to waste money and call in.