MLVH
Magda L Van Heerden

1 reviews | Active since Jan 2018

29 Jan 2018, 10:39

VERY unimpressed with Multichoice

Now this following I have also mailed to 5 mail adresses I got from multichoice.....Let's see where I will have the quickest response from them...

"I have now emailed every single multichoice e-mail address I could find. I am really truly irritated BEYOND words with multichoice.

The Background:

We decided to get the HD Explora price lock about a year ago. Debit order went off like clockwork. Then I changed bank accounts. And after letting multichoice know this, speaking to Tebogo on the phone AND standing inside Multichoice N1 City while mailing them my new bank letter, AND them saying 'great we received it'....NO ONE HAS CHANGED MY BANKING DETAILS!! Thus the payments fell behind by two months. Now with this not being my damn fault, I have been trying to arrange from LAST year already to make a payment arrangement with you to bring the arrears up to date.

So what is happening now:

Every single damn month ,my dstv gets putt of. As per one of your consultant's instructions, I have to phone in, explain the entire story, have them put the dstv back on again, then only for consultants to tell me, the correct department will contact me, as for some strange reason NO ONE can put me through, or give me a number for the finance department where I can make this arrangement. So every month I phone, every month I end up screaming and shouting on the poor sales lady/man that gets my call and still this continues!! So this month it has been put off THREE times. T H R E E When asked when I am paying January's installment, I said the END of the month, as I only get paid, on the last day of the month, why the hell should I pay on the 15th if I haven't even gotten paid then???

This is damn ridiculous, especially because I got told last week that I am paying for the re-connection, every single time?? *****! I am so gatvol of Multichoice it is not even funny, and I am ready to cancel my entire subscription with you. I cant believe this really. I have to waste MY airtime every single damn month trying to sort out YOUR issues??

Now please let someone contact me from your offices to resolve this, because there is NO damn way I am paying re-connection fees AGAIN."

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jan 2018, 15:03
Official

Dear Magda L Van Heerden

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

MLVH
Magda L Van Heerden's update03 May 2018, 22:11
Reviewer Update
Good day Dinah. As explained before to the 10 000 people I have spoken to at Multichoice, i can only be contacted at around 14:00 in the afternoons. My problem is that Multichoice still takes oof random amounts as they please and NOT the agreed upon amount. I know the new banking details have been loaded, after a year of asking. The problem is that last month Multichoice deducted almost R2000 more then they should, and this month almost a R1000. So my question is, if everything is logged on my account....who works for who at Multichoice? Managers log arrangements, but accounts department says ***** that and takes off whatever they please? Im truly dissapointed in Multichoice. Especially since u say my services has been reconnected......it wasnt put off this month, so either someone is lying, or Multichoice has no idea what is going on with my account. Please contact me tomorrow at 14:00, I will be waiting for the phone call.