Very unhappy with dstv support

Dstv support and how they assist their customers are very poor. As long as they receive payments they just want money The cable errors at my father's home is not sorted yet they want him to pay and the installation is not even a year old. The problem came along since installation. My father is an pensioner and do not have the money. I pay the dstv for them and I do not have money for a call out fee. Such a shame. Money talks. I am going to cancel although I took an year contract for them