Very unhappy with dstv

Verry unhappy with dstv I have been a loyal client of dstv for the last 3 years i have never missed a payment and request that they move my debit order from the 31st of each month to the 28th of each month as it is my pay date this month my debit order never went off and my subscription was cut off when i phoned to find out why they told me the consultant changed my payment method to cash.I am not happy to come home after a long day and find out that due to a consultant just changing my method i cant watch tv..