Very unhappy ... My account is up to date

Ticket number ***-i285 I'm very unhappy with the service I've been getting on a short space of time . I normal make a payment on the last day of the month or the 3rd day of the new month if I'm late .. 3 August made a payment of R570 (payment due) 15 August made a payment of R500 (DStv app showed I was behind with my payment and I did call in to enquire ,agent said they having error problems with their system according to him I'm in advance) 31 August made an additional payment of R300. Last week around between 1-4 September been getting sms's showing I have an outstanding balance and I call in there after to enquire ,was informed by the agent it will take up to 24 hours to correct my account because according to her my transactions didn't make sense to her as well ,she did escalate ... This morning I woke up about to watch the News but my account is closed due to payments .. I'm up to date according to my records .. Called in to enquire ,the agent escalated the query to the relevant department which will take 24-48 hours to be resolved. Why take long to solve my matter which i take seconds to make a payment .. So means I'll be not watching TV until it's resolved..