Very Unhappy Customer

I tried to upgrade my package from Compact Plus to Premium today 25 Aug 2020. Dstv then sent me a message saying that there will be a once off fee of R84.19 added to my Pemium package. Upon accepting the upgrade, I received a message saying that I need to R234 bringing my total to R1188.20. I then called Dstv, spoke to a customer service agent that told me that I have added / subscribed to the Indian package, I then told her that the information she has in front of her is wrong as all I did was to upgrade my package. She then tells me that the other reason for the amount is due to me having Showmax, when I told her that according to Dstv, Showmax is free to Premium package subscribers, she puts me on hold for a whole 15min. If this is customer service then I don't want anything to do with DStv, I can rather cancel my Dstv subscription completely. I did not only waist my airtime, but clearly also wasted my time calling as I still have no solution to my problem. I WILL NOT PAY R1188.20 to watch tv.