Very unhappy client and disappointed. I feel ****** by Multichoice!

I joined Multichoice Dstv services in 2016 on a contract Pricelock. My contract expered end of January 2019. At first I was not aware that my contract is expired, I realised when the services was disconnected. I thought maybe the debit order didn't go through, I them went to Pick'n Pay to pay, to my surprise they said I need to pay R141. 00. I paid but the service were still disconnected, I then called customer service, that's when I was told that my contract had ended. On the 26th of February, I then went to Dstv agency at Calsworld Midrand. I was given options and I chose premium package and I paid for the premium package and the connection fee. Services were connected, even better now that am on a better package. My next debit order will go of on the 25th. Agreed.

Then on 08th of March my services were disconnected, I was surprised. I called customer service, the consultant, said I am sorry mam, your services were not supposed to be disconnected, you owe R49.00. I asked how come I owe that amount, she said it was a connection fee, yet I paid that amount when I was taking a new package. she then reconnected.

On 18th March, my services were disconnected. I call again, spoke to a consultant that was so not helpful, she told me she can't speak for other people what they told me. Now I am told I owe R487. 88. I asked how do I get to owe such. I couldn't get a proper answer. I then asked for the manager, I was referred to a supervisor, Abraham who was supposed to contact me back and never did till I called I again after 1hour. I asked to speak to a supervisor and Fahed was the supervisor who called. He told me that it's a mistake on their side, my services will be reconnected, he apologized. The R487. 88 will be corrected.

On the 22rd of March my services were disconnected again, I call. I am told I owe R1386. 88. Okay now I asked for the supervisor that never called, I called at 8h28 am. I then went to the Dstv Agency at Calsworld, spoke to the manager, he said he look at my account and contact me after 12pm as there was a load shading. I never got any call.

I then called at about 8pm. I spoke to a supervisor Rebecca. She kept me on the for over an hour. First she told me that I owe money from 2016...and then she went on to say I owe from November 2018...and then it's an outstanding amount from my previous contract. I still did not understand what exactly is going on.

I had just upgraded to a better package because I wanted to enjoy it. I have not been given opportunity to do so. I paid for my services and all am getting is this unhealthy service. I get to be told different stories by each an every person I communicate with.

I have contacted the customer service again as I want the matter to be resolved, over and above the fact that I was told that I will get a call from Multichoice this morning. I called and I am told a manger will contact me. I called at 8h39am..its over an hour and 30mins been waiting for the manager by the name of Malakhiwe Vamba to contact.

This is not what I have signed up for. Even when you make a mistake, it can't be 3 times and with different stories.