Very Unhappy and Frustrated Customer

Greetings All,

Please see my review with regards to my current experience with DSTV - Multichoice.

1. Incorrect Billing For a number of months I have been querying the extra compact package and old serial number on my DSTV invoice with DSTV. I have X2 DSTV Compact Packages but I have been billed for x 3 Compact Packages from DSTV for over 2 years. At one point on of the call centre Agents said to me that the 3rd Line Item is an error on the invoice ('wow'). Anyway, About a month ago I logged a insurance claim for my x2 decoders because of theft. DSTV insurance team replaced my decoders (Thank you very much for that). Then my new Bill in May comes. My bill is now double my origibal bill with DSTV. When I call to enquire the call centre tells me its money that I owe DSTV. I eventually decide to go to the Randburg Office on the 25th May 2024. When I get to the Office, a very nice Gentleman assisted me. After explain my whole story to him he took step by step approach to look at my story (excellent service from him). He therefore advises the following: a). DSTV has been billing me for an extra compact package because when I did my upgrade 2 years ago they forgot to cancel the old service and move it to the new services, hence me paying for x3 DSTV Compact Packages b). My Bill of May increased to almost double because when my new decoders were replaced they activated new services instead of transferring my existing services to these decoders

He then cancelled the old package and also fixed the services, and then gave me an amount to pay to avoid my services from being cancelled. Payment was made and all was in order.

Last week they suspended my services, I call in they said its an error and cleared the error code.

Friday evening 31st May 2024, my services got suspended once again. When I called in Friday evening and Saturday Morning, They agents said. I have an outstanding amount of +- R800. This amount is apparently coming from the Insurance which has loaded x5 Decoders on my profile and now I need to pay this money before my account can be unsuspended.

This now is super frustrating.

Please may you look into this review and assist me with urgency.

1. I would like my refund from the old package that i was incorrectly billed for as this is a mistake on your side. can this be rectified ASAP 2. Please fix my insurance on my account, I now only have 2 decoders and should only be insured for x2 Decoders 3. Please UNSUSPEND MY SERVICE with immediate effect.

This is the services that should reflect on my account 1. x1 Netflix. 2. x1 ShowMax 3. x2 Decoders 4. x1 Extra view 5. x1 DSTV Compact Package 6. x2 Insurance (for these decorders)

Please kindly help me with this issue