cP
clara P

1 reviews | Active since Sept 2014

12 Apr 2017, 09:56

very unhappy

<p>Hi</p> <p>i'm really unhappy on how my request have been dealt with, i reaquested a settlement letter for my explora account and that the letter should contain their banking details instead they sent me a letter without banking dertails which is what i did not ask for i called about 4 times and no one is willing to assist me with a simple thing as to update the letter and put in banking details , it is really impontant that i get that letter today PLEASE PLEASE I NEED ASSISTANCE NOW</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2017, 10:22
Official

Dear Clara

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

cP
clara P's update12 Apr 2017, 12:25
Reviewer Update

i mean really how long will it take to get my response ive been waiting

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2017, 13:59
Official

Good day Clara

I hope you will accept our apology for the delayed response.

Please be assured that our Price Lock team will contact you directly with the feedback.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,