Very unhappy

I was called as a referral as I needed Wi-fi ....called by three different agents but none of them could conclude the sale as they had system issues....the last agent promised to call back as they need to checkbif I qualify.....the call never came so I thought it means it declined. Suddenly Router was dilivered to my house .....I contacted DSTV to find out how to finilize registration and how to connect which was a mission on its own....got really frustrated....finally got the connection but the network keeps breaking ever other minute......I emailed with my fraustration to get this contract canceled.....got email back asking if I hve the Router with me...which I responded yes......Can someone call me or email me and get this contract closed and removed in my name