Very unhappy
My second decoder started giving problems so i took it to polokwane to get fixed or replaced since I was under the impression I had insurance. When I got there they said that they saw nothing weong and that my insurance got cancelled when I got my explora’s. They never asked me to cancell the insurance. So I went home and got insurance again and after a few months the decoder started giving problems again. I went back to polokwane and they said that I have to wait 3 months before I can replace the decoder with the insurance. I never asked them to cancell my insurance and now I had to drive an hour to get to the shop just so they can tell me they cant help me. So I now have to sit with a broken decoder until my 3 months is up so they can fix it.
Dear Angelique De Vos
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Angelique De Vos
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Angelique
Thank you for sending us your query.
Please be informed that there's three months’ probation period concerning the technical issue with the decoder.
For more information on claims, kindly contact our insurance team on ***. The team operates Monday to Friday from 08h00 to 17h00. Alternatively, send an email to *** .
Kind regards
Dinah
Best regards,
Good day Angelique
Thank you for sending us your query.
Please be informed that there's three months’ probation period concerning the technical issue with the decoder.
For more information on claims, kindly contact our insurance team on ***. The team operates Monday to Friday from 08h00 to 17h00. Alternatively, send an email to *** .
Kind regards
Dinah
Best regards,