very unhappy

My Unpleasant Experience with DStv: I’ve been enduring a frustrating situation with DStv. Around October or November 2022, an extra R99 charge appeared on my account. Despite my protests that I hadn’t signed up for Netflix, the charge persisted. On January 5, 2023, I received an email assuring me that the matter was resolved and my account credited for the months with the unauthorized charge. However, the problem persisted. I continued emailing them, requesting account credits, and they always assured me they’d sent a cancellation request to Netflix. Last month, I asked for credits from February to April, but they claimed they didn’t have any of my email addresses on record. Frustratingly, my services remain disconnected, and despite providing all necessary information, I haven’t received any feedback for six days. My account number is ***9, and I’ve been a loyal DStv customer for over 18 years. If my money is no longer needed, they should inform me of the cancellation fee based on my 24-month price log. I await their call to discuss the way forward, ***