CM
Cleo M

1 reviews | Active since Sept 2015

17 Sept 2015, 20:24

Very unhappy

I have had Dstv since January 2015 and i have already had so many mishaps with them at first it was around March they would disconnect the decoder each and every 3 days meaning that i would have to call them to find out why it was disconnected , the responds i would get was that the system automatically disconnects as it shows that we have an outstanding amount but when i checked the balance there was nothing outstanding , another recent incident is that they don't even bother to send message of the balance / or outstanding amount they just disconnect when you call they will tell you about so many amounts that you did not pay and i am very unhappy with their service they are lazy and unprofessional <br> <br> Very unhappy

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Sept 2015, 11:42
Official
Hello cleopat1,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team