Very Rude scrupulous Agents Forsing you to pay full price and need one month notice to downgrade. LIES.

Very poor, pathetic customer service, after explaining to the very arrogant and unhelpful customer care agent Mr Xolani Ndlovu on 20h05 02/03/2023 that I would like to downgrade to a lower package. According to Mr Xolani Full payment is required as your account is suspended (which I didn't need) before any downgrades could be made. When I called back again 10min later only to speak to a very helpful agent Nosipho Xavu who down graded our package and explained she would report Ndlovu to management as a customer can request a downgrade and no one month notice is required. Please beware of scrupulous DSTV Agents forsing you to pay full pacage price then wait one month notice to downgrade!!