Very poor unprofessional service

I have never been so disrespected and ill treated as a new client of Dstv. I called multichoice on the 08.01.2021 cancellation side and I spoke to Martha tsotsi who was shouting at me after I asked her if I could speak as she didnt went to listen and kept on shouting. She disputed the fact that a fellow agent informed to cancel my package as my decoder was faulty. She said he was just an agent and he was wrong. I asked to speak to her team leader after she was shouting at me. She said that she is working from home and she has to send a request and she will get a team leader to speak to me after 20 minutes. The she said no ill get someone else to help as we arent allowed to transfer. 20 minutes came and gone and still no call. I called back and spoke to Makgosi rabotapapi who helped me cancel the product until I get my decoder fixed as her fellow team mate didnt want to cancel the service so that I dont forfeit the amount that I paid since I'm.not watching dtsv . Makgosi rabotapapi gave me excellent client experience and her team member must be trained as to not to shout at a client but listen. I am new to dstv and Martha didnt give me a good picture of how your company assists its clients. If this is the service that your bringing to your clients. I need to rethink.