Very poor unaccepted service - Follow up review 20 Dec 2022 13h41

This is follow up review, as things did not progress as it should have.

After speaking to about 17 consultants, due to the fact that every time you call the call centre you get to speak to a new call taker, and explaining everything all over. Then the only answer you get is that they will escalate and give feedback. Witch never happened. Pass the buck, no one takes any accountability. Dstv could not find the returned Router (Due to not accepting certified id as arranged). I suggested that i will collect another router from randburg (i am from pretoria). Apparently that was not allowed. After many further frustrated calls, Priscilla at the HELP CENTRE arranged for me to collect another router from randburg on saturday. Everything arranged. As i got to Dstv randburg, once again no one new about the collection. Eventually i left with a router a rica registered sim card. Got home, no signal. Sunday and Monday, all day on the phone again. Eventually NTOMBENHLE NSELE (Senior Consulting department) And TEBOGO - i think from IT Department solved my signal problem, apparently the problem were on MTN side. A GREAT THANK YOU TO THIS TWO PEOPLE. Followed up, called back when promised to do so. Excellent service.

Now a new problem arises. According to MTN coverage map , and DSTV, i am in a full coverage area. I did a download speed test, 180mbs, wonderful i thought. It only lasted for about 20 minutes. Tebogo advised me once again that the problem seems to be at MTN. Both my cellphones (Also MTN) have full 4g+ signal and great download speed. Tebogo advised me to give it until Monday, he followed up with me on sunday and monday, and suggested to check today if signal improved. Signal did not improve. So where do i complain, at DSTV or MTN?

Can DSTV please follow up at MTN? My current download speed is 4mbs.

Kind Regards Vanessa Visser