Very poor unaccepted service.

After being a loyal customer of DSTV formany years i cancelled due to afordabillity. Recently i have bought i decided to join again. I bought a new Explora ultra decoder. I contacted dstv to get connected onthe R999-00 Decoder internet 24 month contract. They accepted my application an said that my Router and sim wil be delivered soon. I have made arrangement that my husband could accept the router at home, as i am at work and do some work travelling, so not at the office the whole day. Dstv confirmed that a certified copy of my id document would be excepted by the courier. (RAM COURIER). Three days later the courier phoned my husband five minutes before delivery to confirm that he is at home and ready for collection. My husband confirmed and mentioned that the agreed arrangement document are ready. When the RAM COURIER arrived, he however where very arrogant and refused to accept the pre arranged document. He left without delivery being made.

I contacted Dstv and explained what happened. They told me to contact RAM COURIER direct to arrange for redelivery. RAM office rep**** that their system shows that the parcel must be returned to Dstv.

Since then i have made several calls to DStv to find a solution. Few hundred promises, an about twenty call takers later(Everytime i phone i must speak to another calltaker. I even offered to collect the parcel. Nobody knew where me parcel was. According to RAM system the parcel was returned to Dstv. Not one of the many call takers could trace the parcel. Isuggested to cancel the parcel and reissue a new router and sim for new delivery. I then asked to speak to someone in management. I was denied on four occasions to speak to management, reason that management not available due to meetings.

My outstanding invoice already appears on the DSTV self help page, but i still dont have a router or any answers.

This is ridicules and not the kind of service that i expected or where used to by Dstv.

Could someone at Dstv that realy cares about customer service, and not just there for the salary PLEASE CONTACT ME AND RESOLVE THIS PROBLEM ONCE AND FOR ALL?

Vanessa Visser