1 reviews | Active since May 2015
VERY POOR TRAINIG
I HAVE BEEN TRYING FROM SUNDAY TO SORT OUT OUR DSTV. WE ACTIVATED OUR EXPLORER WITH A VERY NICE GUY AND BECAUSE WE HAVE DUAL VIEW WE MUST HAVE THE OTHER MACHINE AS WELL. HE SAID I CAN GO TO THE NEAREST BRANCH MIDDELBURG MPUMALANGA AND EXCHANGE IT FOR A HD ONE BECAUSE ITS NOT COMPATIBLE. SO ON THE 25 MAY I GO NO THEY CANT EXCHANGE IT I MUST PAY 449 I THEN SAID ITS NOT WHAT THE CALL CENTRE SAID SO I WILL LAU A COMPLAINT. I PHONED AND THE SAME THING THEY MUST EXCHANGE IT AND THE SUP WILL PHONE ME NO ONE PHONED ME I PHONED TWICE ON THE 26 AND NOW THEY TELL ME 3 -4 WORKING DAYS. I STILL DONT HAVE AN ANSWER. NOW I HAVE TO WAIT LONGER TO GET AN ANSWER BUT WHEN THEY WANT PAYMENT THEY ARE VERY FAST TO DEDUCT IT. HOW CAN THE CALL CENTRE SAY WE CAN EXCHANGE IT AND THE BRANCH DONT WANT TO. SO AFTER 4 CALLS FROM A CELL PHONE ON MY COST STILL NOTHING
If a customer's Dual View decoder is still working, they can keep using it to access their DStv services. If the decoder stops working, they can bring the old decoder and smartcard to one of the MultiChoice Walk-in Centres to trade it in for a new decoder at a discounted price.
To assist customers, we currently have a special offer in place. If they bring in their Dual View decoder when it stops working (along with their smartcard), we'll give them the DStv HD Decoder at R449 (that's a R50 discount on the normal purchase price) or the DStv Explora at R1 699 (a R300 discount on the normal purchase price).
If the customer has decoder insurance (DCC) and suffers specific damage to the device, we'll replace it with two new DStv HD Decoders (at no extra cost, as per the conditions of the insurance).
We apologise for the inconvenience caused.
Regards
Tessa
Best regards,
If a customer's Dual View decoder is still working, they can keep using it to access their DStv services. If the decoder stops working, they can bring the old decoder and smartcard to one of the MultiChoice Walk-in Centres to trade it in for a new decoder at a discounted price.
To assist customers, we currently have a special offer in place. If they bring in their Dual View decoder when it stops working (along with their smartcard), we'll give them the DStv HD Decoder at R449 (that's a R50 discount on the normal purchase price) or the DStv Explora at R1 699 (a R300 discount on the normal purchase price).
If the customer has decoder insurance (DCC) and suffers specific damage to the device, we'll replace it with two new DStv HD Decoders (at no extra cost, as per the conditions of the insurance).
We apologise for the inconvenience caused.
Regards
Tessa
Best regards,