VERY POOR SYSTEMS, PROCESSES AND SERVICES

For the last few days, I've attempted to add-on Showmax to my dstv premium streaming account via the "mydstv" online platform. After doing so and thereafter attempting to sign-in on the Showmax platform, I'm informed on the platform that "To activate this new Partner Code, first contact dstv South Africa to unsubscribe from your current Showmax billing plan". When attempting to do so I end up in a circular loop between dstv and Showmax. Attempts to resolve the issue via the mydstv "Let's Chat' option and an online agent proved an exercise in futility! To crown things off I received a call from a dstv agent a few moments ago informing me that my streaming services are suspended for non-payment. I took delight in informing by playing my streaming service while he was online while also telling him that per "mydstv" platform my payments are shown as up-to-date. His response was that the payment "is not reflected on his side" and then he proceeded to hang up on me!

Can a dstv agent contact me to resolve my Showmax issue?