Very poor service from MultiChoice

Over the last few years the service from MultiChoice has deteriorated so badly that it cannot be called a service anymore. Their Self-help is continuously not available. To have a Holiday account activated takes AT LEAST 1 hour (if you are extremely lucky). Invariably they cannot activate it on the day you request because it must be escalated!! They say that calls are recorded and monitored, but I invited someone from the Company to call me and explain why I say that they are the worst business in the WORLD. But to date they failed to even do that. I WISH that some business want to start up as competition to MultiChoice. They will do extremely well as a large amount of DSTV clients will join them.