LN
Lethokuhle N
1 reviews | Active since Sept 2016
09 Jun 2021, 07:43
Very Poor service from multichoice
I got offered a price lock option by multichoice and was given a date for installation on the 4th of June which did not happen but I have received no communication or any further details about the installation, I have called multiple times from Friday but no one has been able to assist me with any information only being told that someone would give me a call but has not happened. The decoder is already on my profile but I have not even received it yet and no one bothers to help in any way. I am very disappointed by multichoice.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Jun 2021, 12:09Hi Lethokuhle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Jun 2021, 12:09
Official
Hi Lethokuhle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LN
Lethokuhle N's updateReviewer Update
12 Jun 2021, 16:04Issue has been since resolved got a call from an agent on the 9th June and installer managed to get ahold of me via email on the 10th June as they were given incorrect information by the agent who did my application, installation was done on the 11th June.
LN
Lethokuhle N's update12 Jun 2021, 16:04
Reviewer Update
Issue has been since resolved got a call from an agent on the 9th June and installer managed to get ahold of me via email on the 10th June as they were given incorrect information by the agent who did my application, installation was done on the 11th June.