Very poor service from DSTV call center

Wow, just when I thought DSTV could not be worse. So after realising I will never solve the "Hard drive *******" issue from many posts I decided to replace the decoder. Got a certified installer who replaced my Primary decoder with the new 3 series. I have 2 decoders linked as secondary. The poor installer spent more than 4 hours with DSTV online to get their "highly s****ed) personnel to get the system going again - the first DSTV technician switched on my holiday home !! Still not sure if it was switched of. Then we had 4 different technicians on the past 4 hours. Absolutely crazy. Wonder if DSTV will refund my airtime and additional labour hours for the installer!